Question 1

Where do you ship to?

Accepted Answer

We currently ship to Ireland, the UK, and select European countries, including:
 • Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Switzerland.

Question 2

How long does shipping take and how much is it?

Accepted Answer

• Ireland & Northern Ireland: €4, with next-day delivery once dispatched.
 • UK & Europe: €5 flat rate, delivery in 3–7 business days after dispatch. Irish VAT refunded on orders over €150 for UK. 
 • United States: €10 flat rate, delivery in 7–14 business days after dispatch (customs fees may apply — Irish VAT refunded after processing).
 • Canada: €12 flat rate, delivery in 7–14 business days after dispatch (customs fees may apply — Irish VAT refunded after processing).
 • Free Shipping: Available on all orders over €100.

Question 3

Do UK customers have to pay customs fees?

Accepted Answer

It depends on how and what you purchase.

If you purchase via Amazon UK:(https://www.amazon.co.uk/dp/B0FMS1J71T?th=1)
No. There are no customs fees or VAT charges on delivery. The price shown on Amazon is the final price, with fast delivery available.

If you purchase directly from our website:
Orders under £150 (such as spare parts or accessories):
No customs fees apply.

Orders over £150 (such as breast pumps):
An Post will ask you to pay 20 % UK VAT before they hand your parcel to Royal Mail UK. Because we want UK customers to pay exactly the same total price as shoppers in the rest of Europe, we automatically refund that VAT amount as soon as you place your order. You’ll see the refund credited back to your original payment method within a few working days, often before your parcel even lands in the UK.

• No customs duties – our pumps ship from Ireland, so only VAT applies.
 • Price-parity promise – our instant refund cancels out the VAT you pay, keeping your net cost identical to EU customers.
 • Nothing extra to claim – you don’t need to send us receipts; we trigger the refund the moment your checkout is complete.

Tips to make your purchase even smoother
 • Watch for the An Post payment link – settling it promptly avoids delivery delays.
 • Bundle up – adding spare parts or accessories can save on future postage.

Question 4

What shipping options are available?

Accepted Answer

We offer Express Shipping to all our locations. Every order is shipped with full tracking, ensuring you can monitor your package from dispatch to delivery.

Question 5

Do you offer free shipping?

Accepted Answer

Free express shipping is available for orders over €100 within our service regions.

Question 6

Can I change my shipping address after placing an order?

Accepted Answer

Yes, if your order hasn’t been shipped yet, we can update your shipping address. Please contact our Customer Support team (mailto:hello@imanibreastpumps.com)as soon as possible for assistance.

Question 7

Will I have to pay customs fees, VAT, or import duties?

Accepted Answer

Europe: No additional fees are due if you’re based in Europe.

United Kingdom
 • Orders up to €160: No VAT, customs fees or import duties—nothing extra to pay.
 • Orders over €160: An Post will ask you to pay 20 % UK VAT before your parcel is released. We automatically refund that same VAT amount the moment you place your order, so your net cost is identical to what our European customers pay.
 • No customs duties apply, regardless of order value.

Our Price-Parity Promise means you’ll never pay more than shoppers in the rest of Europe—and you don’t need to lift a finger to claim the refund. If you have any questions, just drop us a line via live chat or at hello@imanibreastpumps.com (mailto:hello@imanibreastpumps.com)

Question 8

What should I do if my package is delayed or missing?

Accepted Answer

If your package is delayed or tracking information is unavailable within the expected timeframe, please reach out to our Customer Support team,(mailto:hello@imanibreastpumps.com) and we’ll work with the carrier to resolve the issue.

Question 9

How can I track my order?

Accepted Answer

Once your order is shipped, you’ll receive a tracking link via email, allowing you to monitor your package’s journey.

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